Terms

 

Terms of Use

This website is run by BT Games (PTY) Ltd, based in South Africa trading with registration number 2005/009144/07.

The services offered by BT Games (PTY) Ltd through columbiasportswear.co.za (hereafter referred to as “website”) are subject to our Terms and Condition of Use. The use of this website constitutes acceptance of all our Terms and Conditions without modification by the client (hereafter referred to as “You”). If you do not agree to these Terms and Conditions, please do not use this website.

Please read these terms and conditions of use carefully before you accept them. Your acceptance of these terms and conditions shall be indicated when:

 

  • you place an order through the www.columbiasportswear.co.za website, or
  • you make any use of the website www.columbiasportswear.co.za.
  • you visit one of our retail stores in South Africa

 

Terms and Conditions

All standard terms and conditions of BT Games (Pty) Ltd and suppliers of products advertised, apply. All offers expire on specified dates unless otherwise stipulated and are only valid while stocks last. Promotional offers are generally valid while limited stocks last only, some stores may sell out faster than others.

 

We reserve the right to limit quantities of promotional items per customer. We furthermore reserve the right to refuse sales to any dealers or resellers as we sell to end consumers only. The websites pricing may differ from in-store pricing, and vouchers may not be able to be redeemed on website purchases. 

 

Whilst BT Games (Pty) Ltd takes utmost care to ensure that all advertising is correct, if any mistakes occur or incomplete information is advertised, BT Games (Pty) Ltd undertakes to display a notice in-store and online with correct information. Stock availability may vary by store. 

Entire Agreement

This agreement constitutes the entire agreement between BT Games (Pty) Ltd and the client "You".

Intellectual Property

All rights not expressly granted are reserved. All content on these websites including text, graphics, logos, buttons, icons, images, audio clips and software is the property of BT Games (Pty) Ltd or its content suppliers and is protected by international copyright law.

The compilation (the collection, arrangement and assembly) of all content of this website is the exclusive property of BT Games (Pty) Ltd and its suppliers and is protected by all relevant international copyright laws. All software used on this website is protected by international copyright laws.

The content of this website is intended solely as a shopping resource and are for personal and non-commercial use only. No person, website or legal entity may link to, reproduce, redistribute, modify, retransmit, publicise or commercially exploit any page or information from these websites, without the prior express permission of BT Games (Pty) Ltd. Permission may be applied for from BT Games (Pty) Ltd and must be in writing. If BT Games (Pty) Ltd grants permission for any of the above, no alterations or author credits may be made and you do not acquire any ownership rights by downloading this material.

Accessing the Website

You hereby agree that you will not interfere or attempt to damage the proper working of this website in any way. You agree not to attempt to gain unauthorised access, circumvent security or hack this website.

Whilst every care is taken to ensure this website is free from all viruses, infections and malicious code, BT Games (Pty) Ltd cannot be held responsible if such does occur. It is your responsibility to ensure that your equipment is adequately protected at all times.

BT Games (Pty) Ltd reserves the right to suspend, withdraw or modify any or all parts of this website without notice to you, should the need arise. You agree that you will not hold BT Games (Pty) Ltd liable for any inability to access the website, modification, withdrawal, suspension, unavailability or discontinuance of this website.

User Account

In order to purchase from this website, you will be required to set up an account and provide a valid email address, ID number, cellular telephone number and home address. This must be the same registered address as your chosen card payment. Failure to provide us with the correct information could result in the cancellation of your order.

You agree and warrant that your login and password is for your sole use and will not be disclosed to any third party. BT Games (Pty) Ltd reserves the right to cancel or suspend your account if you are in breach of any of these terms and conditions, provide false information, have reason to believe your account has been compromised or misuse this website. If your account is suspended or terminated you may not use this website without our prior consent.

Accuracy of Information

BT Games (Pty) Ltd will at all times reasonably endeavour to ensure the accuracy of information on this website. BT Games (Pty) Ltd makes no representation or warrant that any information on this website is correct or up to date BT Games (Pty) Ltd cannot be held liable for loss or damage caused by the reliance on this information. In advertising if we mention availability as "in-store" this refers to our "bricks and mortar" retail outlets and not the website - we refer to our web store as "online."

Agreement of Sale

All orders placed by you are subject to our acceptance thereof. BT Games (Pty) Ltd may elect to reject your order for any reason whatsoever and will not be liable to you or anyone else in such circumstances. BT Games (Pty) Ltd elects not to accept your order, we will inform you as soon as possible via email or SMS.

Although BT Games (Pty) Ltd does at all times endeavour to ensure that we only display products that we have stock of and at the correct price, errors may occur. In those circumstances, we reserve the right to cancel your order, inform you by email and refund any monies that may have been received.

Once you have placed your order, you will receive acknowledgement of your order BT Games (Pty) Ltd. This does not constitute BT Games (Pty) Ltd acceptance thereof. An agreement of sales shall only be binding BT Games (Pty) Ltd once we have authorised your payment and/or received the monies in our bank account. An early reservation (one placed on this website before an actual price is known) does not constitute a sale.

Who We Sell To

BT Games (Pty) Ltd sells products only to adults. If you are under 18, you may use our Site and make a purchase only with involvement of a parent or guardian. Columbia reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Pricing and Product Availability

BT Games (Pty) Ltd and its suppliers continually upgrade and revise their products and service offerings to provide you with new products and services. Columbia may revise or discontinue products at anytime without prior notice to customers, and products may become unavailable to customers even after an order is placed. All prices are subject to change without notice.

The pricing is including VAT at 15% but does not include delivery charges.

Pricing on this website may differ from in our retail stores. The pricing in certain instances may be lower than in-store and is only valid on this website. All online pricing, promotions and offers are applicable to this website only and are not valid in our stores unless stated otherwise.

In the unlikely event that an incorrect price is published on this website, BT Games (Pty) Ltd reserves the right to cancel the order and refund any payment that may have been made to us. In instances of incorrect pricing, we will contact you to inform you of the price changes and to determine whether you wish to proceed. If we are unable to contact you, we will refund any monies that may have been paid to us. BT Games (Pty) Ltd will not be obliged to provide any products at the incorrect price.

All offers expire on specified dates unless otherwise stipulated and while stocks last.

 

Payment Methods

BT Games (Pty) Ltd cannot accept your order until you have paid in full. Upon submitting your order, you confirm that the payment card that is being used is yours. We only accept cards issued in South Africa and may reject any international cards.

Payment to BT Games (Pty) Ltd can be made in any of the following ways:

Bank deposits and Electronic Funds Transfers

If you elect to pay via any one of these methods, you will be provided with our banking details. Payment must be made within forty-eight (48) hours, else your order will be cancelled. Please ensure that you provide your order number as reference when depositing your payment. If the full payment is not affected, then no delivery will occur. BT Games (Pty) Ltd does do not accept cheque deposits. Please note that orders will only be confirmed after payments have cleared into our account.

Credit Card Payments

BT Games (Pty) Ltd accepts Credit Card payments via MasterCard, American Express and VISA. We make use of PayGate to process all credit card payments. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website or by BT Games (Pty) Ltd. At the time of paying an order via the website, the transaction amount is presented to your card’s issuing bank for immediate authorisation. If your bank’s authorisation is not obtained, your order will be cancelled. BT Games (Pty) Ltd will not be obliged to inform you of the reason for the refusal and will not be liable for any delay or non-delivery. BT Games (Pty) Ltd is not liable for your card issuer charging you any fees as a result of us processing your credit/debit card. If for any reason we believe that the order may be fraudulent, BT Games (Pty) Ltd reserves the right to cancel the order and refund any monies that may have been paid. Payment is only collected from your bank once BT Games (Pty) Ltd authorises the order. Your credit card must be set up for 3D secure purchases. Kindly note that due to the way credit card payments and refunds are processed, partial refunds are not possible.

In-Store collection for Online Orders. 

If you elect to collect your order from one of our stores, payment will be required to be made online upon placing your order. Please take your ID or drivers licence along with you when collecting so that we can verify you are the person who paid us. You must wait for communication from us to collect your order, an email from PayGate confirming your payment or from us confirming your order, does not suffice.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Delivery

BT Games (Pty) Ltd will only ship within the borders of South Africa and does not ship to postal address. All orders to main centres are shipped via our courier service. Remote areas may be shipped using Speed Services and will need to be collected at your local post office. Delivery charges will be set out at the time of check out and are valid only for deliveries within South Africa. We may reject your order if we find that an incorrect area code has been supplied as shipping charges are based on these area codes.

We will endeavour to ship all available items, where reasonable, within 48 working hours. Orders placed over a weekend will be shipped within 48 hours from the first working day thereafter. If we cannot ship your order within 7 days from the date of order, then we will cancel your order and refund any payment you may have effected. 

Returns & Exchanges

We will gladly accept returns on any purchase made on our website which is in original condition; unworn with tags attached and for footwear with the original box in new condition within 20 days of purchase.

You may return your purchases at any of our stores or contact us to arrange collection via our courier. Shipping and handling for the delivery and return shipping charges will not be refunded.

Once we receive your package, our team will verify its contents, inspected to ensure it is unworn and in original condition. We will then send the credit back to your financial institution within 7-10 business days.

Warranty

As you continue to seek out new adventures, your clothing and shoes will get exposed to elements like mud, sand, water, gravel. Grass, snow and salt which can degrade your clothing and shoes. In order to protect your item and the unique technologies therein, please ensure you follow the wash instructions on your garment or visit "Product Care" for more information. 

We cannot honour warranty claims on products where the wash instructions have not been followed.

If you believe your purchase is faulty, please contact us to arrange a return or return it to one of our stores within 6 months of purchase with the original proof of purchase. We guarantee all items sold by us to give reasonable wear and tear. 

Repairs, returns, and credits will be sanctioned by the store manager in consultation with the customer and supplier. 

Cancellation Policy

You may cancel your order at any time prior to BT Games (Pty) Ltd shipping it to you. Any refunds will be effected within 10 working days of the cancellation of the order. Refunds wills be affected in the same way the original payment was made.

If BT Games (Pty) Ltd has shipped an item to you and you wish to cancel the order it will be subject to our returns and exchanges policy.

Any returns may be subject to a handling fee. BT Games (Pty) Ltd reserves the right to access all returns and apply restocking fees at our sole discretion.

In the unfortunate occurrence that we deliver a damaged or defective product to you BT Games (Pty) Ltd will uplift and ship you a replacement product at our expense, provided it is reported within 48 hours of receipt.

All returns after 20 days will be subject to the manufactures warranties and guarantees.

Please contact us on (011) 462-7441 with any return queries.

Privacy Policy

Please refer to our Privacy Policy for information on how Columbia collects, uses and discloses personally identifiable information from its users BT Games (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here

Responsibility

BT Games (Pty) Ltd  takes responsibility for all aspects relating to the transaction including sale of goods on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

All promotions, bundles, offers and coupons are for use only on our website. BT Games (Pty) Ltd is not responsible for typographical errors, price variances, or manufacturer omissions or delays. All offers, policies, coupons and promotions are subject to modification and/or termination at any time.

Indemnification

This website is provided by BT Games (Pty) Ltd on an “as is” basis. BT Games (Pty) Ltd makes no representation or warranties of any kind, expressed or implied, as to the operation of these websites, the information, the content, the materials, or the products, included on this website to the full extent permissible by the applicable law. BT Games (Pty) Ltd disclaim all warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. BT Games (Pty) Ltd and its subsidiaries, affiliates, officers, agents, co-branders, or other partners, and employees will not be liable for damages of any kind arising from the use of this website, including but not limited to direct, indirect, incidental punitive and consequential damages. All standard terms and conditions of BT Games (Pty) Ltd and their suppliers of products advertised apply.

Governing Law

This entire site is created and managed from South Africa and thus is governed by the laws of South Africa. In the event that any part of these Terms and Conditions are held to be illegal, invalid or unenforceable, such provisions will be severed and the remainder of these Terms and Conditions shall continue in full force and effect.

Failure by BT Games (Pty) Ltd to enforce a right does not result in a waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

Domicilium

BT Games (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes of this site and agreement, as P O BOX 2021, NORTH RIDING, 2162

Amendments to Agreement

BT Games (Pty) Ltd may, in its sole discretion, amend this agreement or any part thereof at any time with notice to you. If you are not in agreement with all or any of the amendments to the agreement, then you may not make use of these websites. These terms and conditions were last updated on the 12 Febuary 2020.

Contact Details

Please see the "Contact Us" page on this website for contact details.