SHIPPING & RETURNS

Where do we deliver?

We can deliver to most addresses within the borders of South Africa.

Shipping costs

All orders over R1000 are shipped free of charge. Orders below R1000 are shipped according to the below rates.

Destination

Delivery Time

Costs

Main Centre

2 – 3 Days

R 65.00

Delivery to an area outside a Major Metro

3 – 4 Days

R 150.00

Delivery to an area deemed to be High Risk

3 – 4 Days

R 150.00

 

Free delivery applies to all orders valued at R1000.00 or more shipped to non-high-risk areas within major metropolitan centres.

Note: The below points call out how we determine what shipping charges apply; any incorrect information supplied by you may result in your order being cancelled.

Please enter your postcode correctly, as errors may lead to non-delivery or additional delivery costs being applied.
We do not deliver to rural areas, plots, farms, game farms, mines, embassies, power stations, or chain stores.
We do not deliver on Saturdays, Sundays, public holidays, or after hours.
The above-mentioned major metropolitan areas include Johannesburg, Pretoria, Polokwane, Bloemfontein, Nelspruit, Cape Town, Durban, Port Elizabeth, East London, Kimberley, Potchefstroom, Pietermaritzburg, Vanderbijlpark, Witbank, and George.
Please note that our delivery times are estimated and do not take into account any delay due to payment authorization.
 

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Returns Policy

We will gladly accept returns on any purchase made on our website that is in original condition—unworn with tags attached—and for footwear with the original box in new condition within 20 days of purchase. 

You may return your purchases at any of our stores or contact us to arrange collection via our courier. Shipping and handling charges for delivery and return shipping will not be refunded.

Once we receive your package, our team will verify its contents and inspect it to ensure it is unworn and in its original condition. We will then send the credit back to your financial institution within 7–10 business days. As you continue to seek out new adventures, your clothing and shoes will get exposed to elements like mud, sand, water, gravel, grass, snow, and salt, which can degrade your clothing and shoes. In order to protect your item and the unique technologies therein, please ensure you follow the wash instructions on your garment or visit “Product Care” for more information. We cannot honour warranty claims on products where the washing instructions have not been followed.

If you believe your purchase is faulty, please contact us to arrange a return or return it to one of our stores within 6 months of purchase with the original proof of purchase. We guarantee all items sold by us to show reasonable wear and tear. Repairs, returns, and credits will be sanctioned by the store manager in consultation with the customer and supplier.

columbia.queries@ulkoactivewear.co.za